Question 1

How do I find a tutor?

Accepted Answer

Open Tutors, filter by academic level and subject, then read profiles, ratings, and availability. Book a live session or send a task request. You can also start from the home search and land on the same tutor list.

Question 2

Are lessons live on Zoom?

Accepted Answer

Yes. Confirmed sessions get a Zoom meeting created by Knoiva. Join from your dashboard at the scheduled time — do not move the class to a personal Zoom, Google Meet, or phone call. Demo recordings are kept about 7 days; paid session recordings about 30 days, then they are removed.

Question 3

How do parent and child accounts work?

Accepted Answer

A parent signs up, then invites a child by email with grade, age, level, subjects, and goals. After the student accepts, the parent can book, pay, and follow that child’s sessions and tasks. Students 13 and older can also invite a parent to link.

Question 4

Can a child under 13 create their own account?

Accepted Answer

No. Learners under 13 must be added by a parent or guardian. That is how we meet COPPA: the parent is the account holder, and the child’s profile exists only through that family link. If you believe a child signed up alone, contact support so we can close the account.

Question 5

How do payments, cancellations, and refunds work?

Accepted Answer

Prices and service fees are shown at checkout before you pay. Cancellations and refunds follow the policy on that booking and in your dashboard. Payment processors handle card or PayPal details — Knoiva stores payment metadata, not full card numbers.

Question 6

Can tutors help with homework and tasks?

Accepted Answer

Yes. You can request homework or assignment help as a task. Tutors should explain the work so the student learns — not submit the student’s work as their own. Completed tasks stay in history with timestamps.

Question 7

Where should we message tutors?

Accepted Answer

Use in-app Messages. Do not share personal phone numbers, social accounts, or off-platform emails to move tutoring off Knoiva. Parents can see family conversations for a linked child. You can block a user and report a problem to support.

Question 8

What cookies does Knoiva use?

Accepted Answer

Essential cookies keep you signed in. Optional analytics cookies help us improve the site and are off unless you choose Accept all on the banner. Details and how to change your choice are on the Cookies page.

Question 9

How do I report a safety or conduct issue?

Accepted Answer

Use Contact Us, in-app support, or the chat widget. Include what happened, who was involved, and the session or conversation if you have it. We review reports, and we may suspend accounts that break the Community Guidelines.

Questions about tutoring

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Common questions

Questions about tutoring

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Common questions