How we protect your data

Who is responsible

Knoiva operates this website and app. This policy covers personal information we process when you create an account, book a tutor, teach, or contact support. For cookies specifically, see our Cookie Policy.

What we collect

• Account — name, email, role (student, parent, tutor, or staff), phone if you add one, date of birth, timezone, profile photo, and password (stored hashed).
• Learning — subjects, academic level, bookings, Zoom join activity, session notes, task files, messages, and reviews.
• Family — parent–child links, child grade, age, goals, and which parent is booking.
• Payments — amount, currency, service fee, payout status, and processor IDs. Card numbers are handled by Stripe or PayPal, not stored on our servers.
• Security — IP address, browser, and device signals used to protect accounts and detect abuse.

How we use it

We use this information to create accounts, match tutors and learners, run Zoom sessions, process payments and payouts, send booking and reminder emails, provide support, enforce the Community Guidelines, and improve the product. We do not sell your personal information.

Zoom and recordings

Session meetings are created through Zoom so you can join from the dashboard. If a recording is stored, it is available to the people on that booking for a limited time (about 7 days for demos, 30 days for paid sessions), then it is deleted. Do not download and post a student’s recording publicly.

Children under 13 (COPPA)

Knoiva is for families as well as teens and adults. If a learner is under 13, a parent or legal guardian must open the parent account and add the child. We do not want under-13 students to register on their own. Parents can update or unlink a child from their dashboard, and can ask us to delete child data via support. If we learn a child under 13 created an account without a parent, we will close it.

Who we share with

We share data with service providers who help us operate Knoiva: hosting, email, Zoom, payment processors, and support chat. Staff (admins and support agents) can access what they need to review applications, tickets, and safety reports. We may disclose information if required by law or to protect a child from harm.

Your choices

You can update your profile, manage linked children, change cookie preferences (see Cookies), and request account deletion from settings or by contacting us. Deletion may be delayed where we must keep records of payments, disputes, or safety investigations.