Need more help?
We can look it up — just ask
Start with the FAQ. If you still need a person, contact support with the session, task, or tutor ID if you have it.
Last updated August 17, 2026
Fast answers
The FAQ covers finding a tutor, Zoom, parent-child linking, COPPA, payments, and reporting a safety issue. How it works walks through the parent path step by step.
Contact support
Use the contact form, the in-app chat widget, or email support@knoiva.com. Signed-in users can also open a ticket from the dashboard.
Safety and conduct
To report harassment, off-platform contact requests, or a child safety concern, include what happened and who was involved. Read Safety and Community Guidelines.
Payments and refunds
Checkout shows tuition plus the service fee. Refunds follow the tutor’s policy on that booking. Support may recommend; admin executes the refund.